Where we ship, and how long it takes
Eight trade lanes run out of our Jebel Ali bay. These are working transit times from despatch, not from order acceptance, and they exclude customs clearance at destination.
Transit times by region
| Region | Countries | Notes |
|---|---|---|
| GCC 24–48 h |
United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain | Road freight to Saudi Arabia and Oman, air to the rest. Most GCC orders placed before the cut-off are with the customer the next working day. |
| Wider Middle East 2–4 days |
Jordan, Lebanon, Iraq, Egypt | Air freight through DXB. Import clearance varies considerably by country, so we quote delivered-at-place only where we have run the lane before. |
| East Africa 3–5 days |
Kenya, Tanzania, Uganda, Ethiopia, Rwanda | Our fastest growing region. Direct flights from Dubai make this materially quicker than sourcing from Europe or the Far East. |
| West Africa 5–8 days |
Nigeria, Ghana, Senegal, Côte d'Ivoire | Air freight with consolidation where a customer is taking regular shipments. Documentary requirements are heavier here and we prepare for them in advance. |
| South Asia 2–4 days |
India, Pakistan, Sri Lanka, Bangladesh | High volume, price-sensitive, and very sensitive to documentation errors. We work with customs brokers our customers nominate. |
| Central Asia & CIS 4–6 days |
Kazakhstan, Uzbekistan, Azerbaijan, Georgia, Armenia | Mostly air freight via Dubai. Sanctions screening applies to every order on this lane without exception. |
| Southeast Asia 4–7 days |
Singapore, Malaysia, Vietnam, Indonesia | Selective. We serve established customers here rather than seeking new volume, because the region is well supplied locally. |
| Europe 3–5 days |
Selected customers only | We ship to Europe where an existing customer needs a part we hold and their local channel cannot supply it quickly. |
How despatch works
Stocked orders confirmed before 14:00 Gulf Standard Time, Sunday to Thursday, leave the same working day. Orders confirmed after that go the next morning. Built-to-order servers take three to eight working days on the bench before they enter this process.
We ship on your freight account where you have one, which most regular customers prefer, or on ours where you would rather have a delivered price. Either way you receive the airway bill number the day the goods leave.
Documents you receive
- Commercial invoice, in AED or USD as agreed
- Packing list with serial numbers per carton
- Certificate of origin, issued by the Dubai Chamber where required
- Airway bill or bill of lading
- Test record for tested lines, and photographs on request
Incoterms
We quote EXW Dubai, FCA Dubai or CPT to a named destination airport as standard. Delivered duty paid is available on lanes we run regularly, but we will not quote it on a route we do not know well, because an inaccurate landed cost helps nobody.
What we do not control
Customs clearance at destination, import duties and local delivery are the buyer's responsibility unless we have specifically agreed otherwise in writing. We will supply any documentation your broker asks for, promptly, but the clearance itself sits with you.
